Skip to main content

​
Understanding Plans

Nexal AI offers different plans to fit your needs. Here’s what each plan includes:

​
Free

Free forever
  • Limited chat access
  • Free AI models
  • Web & mobile access
  • AI news summaries
  • Basic features for trying out the platform

​
Plus

USD $20/month
  • No API keys needed
  • Higher limits on all AI models
  • Access to all AI image generation models
  • Higher limits on AI image generation
  • Higher limits on video generation
  • Create and use custom personas
  • Create and use custom prompts
  • AI news summaries
  • Access Nexal AI on the web, Android & iOS

​
Max

USD $200/month
  • No API keys needed
  • Unlimited everything
  • Access to all AI models
  • Highest limits on all AI models
  • Unlimited image & video generation
  • Highest limits on AI image generation
  • Highest limits on video generation
  • AI news summaries
  • Access Nexal AI on the web, Android & iOS

​
What Happens When You Hit Your Limit

  1. You’ll see a friendly message explaining your limit
  2. Options to:
    • Wait until midnight (limits reset)
    • Upgrade your plan
    • Use free models (if available)

​
Upgrading Your Plan

​
How to Subscribe

On Mobile (iOS):
  1. Go to Settings → Subscription
  2. Browse available plans
  3. Select a plan
  4. Complete payment through App Store
  5. Your plan activates immediately!
On Mobile (Android):
  1. Go to Settings → Subscription
  2. Browse available plans
  3. Select a plan
  4. Complete payment through Google Play
  5. Your plan activates immediately!
On Web:
  1. Go to Settings → Subscription
  2. Browse available plans
  3. Select a plan
  4. Complete payment
  5. Your plan activates immediately!

​
Managing Subscriptions

​
Cancel Subscription

iOS:
  1. Go to Settings → Subscription
  2. Tap “Manage Subscription”
  3. Go to Settings → Apple ID → Subscriptions
  4. Cancel your subscription
Android:
  1. Go to Settings → Subscription
  2. Tap “Manage Subscription”
  3. Go to Google Play → Subscriptions
  4. Cancel your subscription
Web:
  1. Go to Settings → Subscription
  2. Click “Manage Subscription”
  3. Go to Account settings
  4. Cancel your subscription

​
Change Plan

On Mobile or Web:
  1. Go to Settings → Subscription
  2. Select new plan
  3. Confirm change
  4. Prorated refund/charge applies

​
Refund Policy

  • Contact support for refund requests
  • Refunds processed per platform policies
  • Lifetime plans are non-refundable

​
Plan Comparison

FeatureFreePlusMax
MessagesLimitedHigherHighest
Premium ModelsNnoeHigherHighest
ImagesNoneHigherHighest
VideosNoneHigherHighest
Custom PersonasLimitedHigherHighest
Custom ModelsLimitedHigherHighest
BYOK (soon)YesYesYes
Priority SupportNoNoYes

​
Understanding Premium Models

​
What Are Premium Models?

Premium models are advanced AI systems that provide better results but require more computing resources. Examples include GPT-5, Claude 4.5 Sonnet, and Gemini Pro.

​
Free Models vs Premium Models

Free models provide fast responses and are great for general tasks. Premium models offer better quality, accuracy, and are ideal for complex tasks requiring advanced reasoning.
Start with free models for simple tasks, and save your premium model messages for when you really need the extra quality and accuracy.

​
Billing Information

​
Payment Methods

Mobile Apps:
  • iOS: Apple App Store (credit card, Apple Pay)
  • Android: Google Play Store (credit card, Google Pay)
Web:
  • Credit card
  • Debit card

​
Billing Cycles

  • Monthly: Charged every month on your signup date
  • Yearly: Charged once per year (save money!)
  • Lifetime: One-time payment, no recurring charges

​
Receipts

  • Receipts sent to your email automatically
  • Download receipts for your records
If you’re not sure which plan is right for you, start with Free or Plus. You can always upgrade later, and we’ll prorate your billing.

​
Frequently Asked Questions

​
Can I switch plans?

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.

​
Do limits reset?

Yes, daily limits reset at midnight in your local timezone.

​
What happens if I cancel?

You’ll continue to have access to your plan until the end of your billing period. After that, you’ll move to the Free plan.

​
Can I get a refund?

Refund policies vary by platform. Contact support for assistance with refund requests.

​
How do I restore my purchase on iOS or Android?

If you’ve previously purchased a subscription and need to restore it: On Mobile (iOS or Android):
  1. Go to Settings → Subscriptions
  2. Tap the “Restore Purchase” button (located in the bottom right)
  3. Your subscription will be restored if you have an active purchase
This is useful if you’ve reinstalled the app, switched devices, or your subscription isn’t showing up.

​
Do I lose my data if I downgrade?

No, your data is safe. You’ll just have access to fewer features based on your new plan.

​
Can I share my account?

Account sharing is not acceptable and violates our terms of service. Each user must have their own account.