Understanding Plans
Nexal AI offers different plans to fit your needs.Plan Comparison
| Feature | Free | Lite | Plus | Pro | Max |
|---|---|---|---|---|---|
| Basic models | Limited | Yes | Yes | Yes | Yes |
| Fast & Premium models | No | Limited | More | Higher | Highest |
| Image creation | No | Yes | More | Higher | Highest |
| Save memories | No | Limited | Yes | Yes | Yes |
| Rapid mode | Yes | Yes | Yes | Yes | Yes |
| Control Reasoning | No | Yes | Yes | Yes | Yes |
What Happens When You Hit Your Limit
You’ll see a message explaining your limit. You can:- Wait until your limit resets
- Upgrade your plan
- Use basic models (if available)
Upgrading Your Plan
How to Subscribe
- Go to Settings → Subscription
- Browse available plans
- Select a plan
- Complete payment
- Your plan activates immediately
Managing Subscriptions
Cancel Subscription
- Go to Settings → Subscription
- Click “Manage Subscription”
- Go to Account settings
- Cancel your subscription
Change Plan
- Go to Settings → Subscription
- Select new plan
- Confirm change
Refund Policy
- Contact support for refund requests
- Refunds processed per platform policies
Understanding Model Access
What Are Premium Models?
Premium models are advanced AI systems that provide better results. Examples include GPT-5, Claude Sonnet, Grok 4, and Gemini Pro.Basic Models vs Premium Models
Basic models are available to all users. They provide fast responses and work great for general tasks. Premium models offer better quality and accuracy. They’re ideal for complex tasks requiring sophisticated reasoning.Billing Information
Billing Cycles
- Monthly: Charged every month on your signup date
Receipts
- Receipts sent to your email automatically
- Download receipts for your records
If you’re not sure which plan is right for you, start with Free or Lite. You can always upgrade later, and we’ll prorate your billing.
Frequently Asked Questions
Can I switch plans?
Yes! You can upgrade or downgrade at any time. Changes take effect immediately, and billing is prorated.Do limits reset?
Yes, daily limits reset at midnight in your local timezone.What happens if I cancel?
You’ll continue to have access to your plan until the end of your billing period. After that, you’ll move to the Free plan.Can I get a refund?
Refund policies vary by platform. Contact support for assistance with refund requests.How do I restore my purchase on iOS or Android?
If you’ve previously purchased a subscription and need to restore it: On Mobile (iOS or Android):- Go to Settings → Subscriptions
- Tap the “Restore Purchase” button (located in the bottom right)
- Your subscription will be restored if you have an active purchase